Returns and refunds

Wrong, damaged or expired products

If you receive the wrong product, a damaged product, or a product past its expiry date, contact us within TODO_FACT: time to report damage of delivery. We will send a replacement or refund you in full, including delivery charges.

If you doubt a product is genuine

Tell us the batch number printed on your product and share photos. We check it against the batches we received from the brand or its authorised distributor. If the product turns out not to be genuine, we refund you in full.

Returning an unopened product

Supplements are food products, so for safety we can accept a return only when the product is unopened, with the seal intact, within TODO_FACT: return window of delivery.

Refunds

Once we approve a refund, it goes back to your original payment method within TODO_FACT: refund time. For cash on delivery orders we refund to your bank account or UPI ID.

Cancelling an order

You can cancel an order for a full refund until it is dispatched. Write to [email protected] with your order number.

How to ask for a return or refund

1. Write to [email protected] or call +91 87270 50050 with your order number.
2. Tell us what went wrong and attach photos or the unboxing video.
3. We reply with the next steps.

If you are not satisfied with our answer, see our grievance redressal page.